Subject to these terms, we offer refunds on the purchase of goods. Our returns period lasts for 14 days after you receive any item as indicated on tracking number provided from shipper.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging.
Please be sure to confirm all items prior to purchasing. See sizing information for the most accurate conversions.
If you need to return an item, send us an email at our contact email address ([email protected]). We understand sizing is a challenge for women with petite feet and we ask that you limit your first purchase so as to ensure proper fit prior to buying multiple shoes. For any first time return, we would like to provide a return shipping label. After subsequent returns we ask that you continue to use the email address ([email protected]) for returns and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within three business days after the returned item is confirmed to be in reasonable condition.
When you are returning items at your own cost, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item after more than one return has been made. Shipping costs are non-refundable for illegitimate returns. We aim to provide quality products and outstanding customer service. Return shipping fees are refunded if product does not met your needs and should be included as a reason of return when return request submitted. Thank-you for supporting our small business! (855) 777-7280 accepts phone calls and texts messages. Typical hours are M-F 8 am to 4 pm. Voice/text messages should be returned within 24 hours if staff is not immediately available.